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Privacy Policy

Sahara Family Dental ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, how we keep it safe, and the choices you have regarding your data. If you have any questions after reading this, please reach out to us at (323) 888-1030 or visit us at 433 N 4th St #210, Montebello, CA 90640.

Information We Collect

We collect information you provide directly to us, as well as some data gathered automatically when you visit our website. This includes:

Contact form details: your name, email address, phone number, and any message you send us through our website.
Appointment and booking requests: information you give us when scheduling a visit, including the reason for your appointment and your preferred date or time.
Mobile phone numbers: collected when you submit a form, request an appointment, or opt in to receive text messages from us, as described in the SMS section below.
Basic website analytics: general, non-identifying information such as browser type, pages visited, and approximate location, used to understand how visitors use our site.

How We Use Your Information

We use the information we collect to run our dental practice and communicate with our patients. Specifically, we use your information to:

Respond to inquiries: answer questions you submit through our contact form or by phone.
Schedule and confirm appointments: process your booking requests and send reminders about upcoming visits.
Send text message updates: notify you about appointment requests, dental care information, and treatment follow-ups, when you have agreed to receive texts.
Improve our website: review general usage patterns so we can make our site easier to navigate.
Meet legal and administrative requirements: keep accurate patient records and comply with applicable regulations.

Text Messaging (SMS) Program

Sahara Family Dental may collect mobile phone numbers through our website forms, appointment or booking requests, and keyword opt-ins. We use this information to text patients about dental care, treatment reminders, and appointment requests. We take this responsibility seriously and handle it as follows:

Purpose of use: your mobile number and SMS consent records are used only to send you the messages you have opted into and to comply with wireless carrier rules for text messaging programs, known as 10DLC requirements.
No third-party marketing: we do not sell or share your mobile number with outside marketers.
Limited sharing: we share phone numbers and message content only with the SMS and telephony vendors and mobile carriers that help us deliver these text messages.
Opting out: reply "STOP" to any text message at any time to be removed from our texting list.
Getting help: reply "HELP" to any text message for assistance, or contact us directly using the information at the bottom of this page.

For the complete terms of our SMS program, including message frequency and rates, please see our Terms and Conditions page.

How We Store and Protect Your Information

We store the information you provide to us in secure systems and take reasonable, industry-standard steps to protect it from unauthorized access, loss, or misuse. Access to patient information is limited to staff members who need it to do their jobs, such as scheduling your appointment or following up on your care. While we work hard to keep your data safe, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information. We only share it in limited circumstances, including:

Service providers: companies that help us run our website, manage appointment scheduling, or deliver text messages and emails on our behalf.
Legal requirements: when we are required to disclose information by law, court order, or government request.
Business protection: to protect the rights, safety, or property of Sahara Family Dental, our patients, or the public.

Cookies and Website Analytics

Our website uses cookies and similar small files to help it function properly and to collect basic analytics, such as which pages are viewed most often and how visitors generally navigate our site. This information is aggregated and does not identify you personally. You can adjust your browser settings to block or delete cookies at any time, though some parts of our site may not work as well if you do.

Your Rights and Choices

You have the right to ask us about the information we hold on you and to request changes to it. Specifically, you may:

Request access: ask us what personal information we have on file for you.
Request correction: let us know if any of your information is incorrect or has changed.
Request deletion: ask us to remove your personal information from our records, subject to any legal or record-keeping requirements we must follow.
Opt out of texts: reply "STOP" to any text message, or let our front desk know you would prefer not to receive text communications.

To make any of these requests, simply contact us using the information below. We will respond as promptly as we can.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we do, we will update the "Last Updated" notice at the top of this page. We encourage you to review this page periodically.

Your Smile Awaits

Ready for a Healthier, Brighter Smile?

Schedule your visit with Sahara Family Dental today and experience gentle, modern care for your whole family.

Book Appointment (323) 888-1030